


Try plugging your iPhone or iPad into another USB port on your computer. There may be issues with the USB port on your computer. Try a different cable if possible to see if that works.

These tips are important if you are trying to import photos or videos that are on the device or in the cloud ( iCloud): Please use the following quick tips first. See also: Windows iTunes Store Showing Gray Square Boxes Instead Of Artwork, Fix 1. After trying each step below, test to see if your issue is fixed. If you are also concerned about not being able to import your iPhone or iPad photos or videos to your PC, then this article is for you.
